Refund & Cancellation Policy

Last updated: Oct 28, 2026

Our policy at a glance

All subscription payments to Wetroo CRM are final and non-refundable, with two exceptions:

• The 30-Day Money Back Guarantee for new accounts on Quarterly and Annual plans, as set out below.
• A failure of Wetroo CRM's core services, as defined in our Terms of Service.

You can stop future renewals at any time (see Cancellation Policy). Cancelling stops future charges but does not refund a period that has already been paid for. We strongly encourage all users to review this policy and our Terms of Service before subscribing.

30-Day Money Back Guarantee

See your sales pipeline automate in 30 days or we refund you.

If Wetroo CRM has not automated your sales pipeline within 30 days of your account going live, you can request a full refund of the subscription fee paid for that plan.

Conditions to qualify for the guarantee

A refund under the guarantee is available only when all of the following are true:

• Onboarding and setup are complete. Your account has gone live with the integrations, users, lead sources and workflows agreed during onboarding.
• You provided everything we needed on time. This includes business details, KYC documents, phone numbers, lead data, templates and approvals requested by our team.
• You used Wetroo CRM as intended for the full 30 days. Your team actively logged in, worked leads in Wetroo and used the automations set up for you.
• You worked with our support team. You reported issues during the 30 days and gave our team a fair chance to fix them.
• Your account is in good standing. It complies with our Terms of Service and the policies of connected platforms such as Meta (WhatsApp) and telecom operators.
• You claimed within the deadline, using the process below.

When no refund applies

No refund is given, under the guarantee or otherwise, when results are delayed or blocked by reasons on the client's side or outside Wetroo CRM's control. These include:

• Onboarding or setup not completed for any reason other than a failure by Wetroo CRM. The 30-day period does not start until setup is complete.
• Delayed or missing information from the client, such as business details, lead data, contact lists, message templates, logins or approvals not provided within the timelines shared by our team.
• KYC and verification issues, including incomplete, incorrect or rejected KYC documents, or business verification refused by Meta, telecom operators, payment gateways or other providers.
• Number blocking or restrictions, including WhatsApp numbers, sender IDs or phone numbers that are blocked, banned, flagged, rate-limited or reduced in quality rating because of how they were used, the content sent or recipients' reports.
• Business-related problems, such as changes to your business model, products, pricing, staffing, budget or sales process, a pause in operations, or a decision not to proceed.
• Third-party platform changes or outages, including changes in Meta, Google or telecom rules, pricing, approvals or availability.
• Lead quality or volume, including leads from your own ads, campaigns or data sources, and how your team follows up with them.
• Operational or usability concerns with core features (see Help with core features), which our support team will help you resolve.
• Breach of our Terms of Service or of connected platforms' policies, including spam or misuse.

Where a delay is caused on the client's side, our team will tell you what is pending. The guarantee period starts only once those items are received and setup is complete.

How to request a refund under the guarantee

• Email our support team from your registered email address within the claim deadline, with the subject "30-Day Guarantee Refund Request".
• Include your account name, plan, go-live date and a short description of what was not working.
• Our team reviews your account activity, onboarding records and support history against the conditions above, and replies within 7 working days.
• If approved, the refund is sent to the original payment method within 7–14 working days. Your account is closed and access ends when the refund is processed.

Wetroo CRM's decision on eligibility, based on account records, is final.

Automated billing and renewals

For subscriptions with automated billing (such as credit or debit card payments), your card is charged automatically at each renewal interval (for example monthly, quarterly or yearly).

To avoid future charges, you must notify us by email before the renewal date. Any cancellation request received after a renewal charge has been processed is not eligible for a refund. Renewals are not covered by the 30-Day Money Back Guarantee.

Help with core features

If you have difficulties with core features of Wetroo CRM, such as adding or managing leads, setting manual reminders or creating groups, our team will help you resolve them.

Refunds are not issued for operational or usability concerns with these features. Our support team will work with you to resolve persistent issues. Outside the 30-Day Money Back Guarantee, a refund is considered only when the issue directly results from a failure of Wetroo CRM's core services as defined in our Terms of Service.

Cancellation Policy

You may cancel your subscription at any time. Once a cancellation request is submitted, no further subscription charges are applied in future billing cycles. Cancelling does not refund the current period, unless the refund is approved under the 30-Day Money Back Guarantee.

Your account stays active and accessible until the end of your current billing period, with access to all features in your plan. If the plan is not renewed, your account access expires at the end of that period in line with the service terms.

Trials, changes and contact

Some users may be offered a trial period under separate terms for individual services. Those terms apply to the trial in place of this policy.

Once a subscription is confirmed, the service is delivered for the full duration and under the conditions in the respective service terms and conditions. Wetroo CRM may update this policy from time to time. The version in force on your payment date applies to that payment.

For refund or cancellation requests, email our support team from your registered email address.

For any issues or concerns, please refer to our Terms & Conditions.